We consider it essential to support our customers in managing and maintaining our products.
Our compressed air/chiller engineers and service centre partners provide effective and responsive specialised support via e-mail or telephone:
- the customer is guided step by step to understand the fault’s cause
- a targeted analysis ensures immediate understanding of the problem
- components that need replacement are identified in real time.
The main objective is to minimise the time between reporting and problem resolution, limiting machine downtime to a minimum. Teleservice allows considerable savings in assistance and maintenance costs without the need for travel.
